Shipping and return policies for Kanaan

Shipping Info

IMPORTANT UPDATE REGARDING THE COVID-19 PANDEMIC:

PLEASE NOTE THAT DUE TO THE CURRENT PANDEMIC AND THE EXTRAORDINARY CIRMUSTANCES IT CREATES, IT MAY TAKE MUCH LONGER FOR YOUR ORDER TO REACH YOU THAN THE ORDINARY DELIVERY TIMES GIVEN BELOW. PLEASE ALLOW UP TO 3 MONTHS DELIVERY TIME BEFORE CONTACTING US ABOUT YOUR ORDER. THIS IS NOT A JOKE. STANDARD SHIPPING DOES NOT INCLUDE TRACKING, AND WE ARE NOT ABLE TO TRACK ANY ORDERS SHIPPED WITH THIS OPTION, SO PLEASE DON'T CONTACT US ABOUT THIS. IF YOU WANT TO BE ABLE TO TRACK YOUR ORDER, YOU MUST ADD THIS OPTION AT AN EXTRA COST. SEE MORE INFORMATION BELOW. WE ARE NOT RUNNING THE POSTAL SYSTEMS AROUND THE WORLD, ONLY A TINY RECORD LABEL, AND ONCE A PACKAGE HAS LEFT OUR OFFICE, WE CAN'T DO ANYTHING MORE ABOUT IT. SO PLEASE BE PATIENT AND WAIT FOR YOUR PACKAGE TO ARRIVE. THANK YOU!

Orders will normally ship within 7 days, but usually faster, i.e. 1-3 days. You will receive an automatically generated e-mail when your order is shipped.

Priority shipping is standard. Please note that this does NOT include insurance or tracking! Trackable and insured parcels are very expensive in Norway. In the unlikely event of a parcel disappearing, it is less expensive to send another one.

For registered shipping including insurance and tracking, please add the item 'Optional insurance/tracking add on for shipping outside Norway' from the merch section.

Delivery times in working days: Norway 1-2 / Europe 2-6 / Rest of World 4-8. Please allow some extra time (at least one week) for customs clearance etc. before contacting us about your order.

Order contact e-mail: tiger@tigernet.no

Return Policy

All items are new and unplayed. They are being expertly packed using brand new professional mailers and envelopes to minimize the risk of damages.

If you have a problem with playing an item, we will replace it, provided that the original item is returned to us first. You pay the shipment costs for the return, while we pay for shipping the replacement to you. If a faulty item cannot be replaced because it's no longer available, we will refund the cost of the item, excluding shipping.

Please note that we are not responsible for lost shipments, delays, damages or additional costs (import tax, handling fees etc.) caused by third parties.

Contact us if you have any questions or concerns.